Return, Refund, Order Accuracy, and Limited Workmanship Policy

Custom and Personalized Orders

Because custom and personalized products are created specifically for each customer, they are considered final sale and generally cannot be returned or exchanged because of incorrect sizing, a change of mind, or dissatisfaction with customer-approved artwork, spelling, colors, placement, garment choices, or other approved order details.

If Marcelle’s Stitch & Sparkle makes an error or the product has a confirmed workmanship defect, the issue will be handled under the policies below.

48-Hour Order Accuracy Policy

Please inspect your order promptly after pickup or delivery.

Problems involving the wrong item, garment style, size, color, quantity, spelling, artwork, design placement, or visible damage must be reported within 48 hours of receiving the order.

To report an issue, customers must provide:

• Their name or order number
• A description of the problem
• Clear photographs of the affected item

If Marcelle’s Stitch & Sparkle made an error, we will determine the appropriate resolution, which may include correction, repair, reprint, replacement, store credit, or refund.

This policy does not cover details approved or supplied by the customer, including, but not limited to, artwork, spelling, sizes, colors, garment styles, quantities, dates, or placement.

30-Day Limited Workmanship Warranty

Marcelle’s Stitch & Sparkle stands behind the quality of the decoration work we perform.

For 30 days from pickup or delivery, finished products decorated by Marcelle’s Stitch & Sparkle may qualify for repair, reprint, replacement, store credit, or refund if they develop a confirmed workmanship or application defect under normal use and proper care.

Potentially covered defects include:

• Premature lifting or peeling of a transfer applied by Marcelle’s Stitch & Sparkle
• Cracking caused by an application defect rather than normal wear
• Embroidery coming loose because of faulty workmanship
• Decoration positioned differently from the approved order because of our production error
• Another confirmed production or application defect

Customers must provide their order information and clear photographs. We may request that the item be returned for inspection.

After inspection, Marcelle’s Stitch & Sparkle will determine whether the item qualifies and what resolution is appropriate.

This limited warranty does not cover:

• Normal wear or aging
• Improper washing or drying
• Bleach, fabric softeners, harsh chemicals, or excessive heat
• Ironing directly over a decoration
• Stains, tears, stretching, abrasion, pet damage, or accidental damage
• Incorrect sizing or fit
• Customer-approved or customer-supplied details, including, but not limited to, artwork, spelling, wording, colors, sizes, dates, quantities, garment styles, design dimensions, and placement
• Color differences between screens and printed products
• Failure to follow care instructions
• Damage caused after the item has been altered, repaired, or decorated by someone else

This warranty does not limit any rights that cannot legally be excluded under applicable law.

Ready-to-Press DTF Transfers and Gang Sheets

Ready-to-press DTF transfers and gang sheets must be carefully inspected before pressing.

Visible problems involving print quality, missing artwork, incorrect quantity, obvious damage, or an incorrect order must be reported within 48 hours of pickup or delivery and before the transfers are applied.

Customers should verify:

• Spelling and artwork
• Image size
• Quantity
• Backgrounds and transparency
• Print quality
• Whether all requested designs are present

Because pressing equipment and application conditions are outside our control, Marcelle’s Stitch & Sparkle is not responsible for transfers damaged because of:

• Incorrect temperature
• Insufficient or excessive pressure
• Incorrect pressing time
• Incorrect peeling method
• Failure to repress when instructed
• Scorching or overheating
• Stretching the garment or transfer
• Moisture in the garment
• An unsuitable fabric, coating, or surface
• Failure to follow the supplied pressing instructions

Customers should perform a test press before completing a large production run.

Once a transfer has been pressed, it generally cannot be returned or refunded unless Marcelle’s Stitch & Sparkle confirms that the transfer itself was defective before application.

Finished Garments Decorated With DTF

Finished garments pressed by Marcelle’s Stitch & Sparkle are covered by the 30-Day Limited Workmanship Warranty for qualifying application defects.

This coverage does not apply to normal wear, improper washing or drying, excessive heat, ironing directly over the design, harsh chemicals, stretching, abrasion, or failure to follow care instructions.

Artwork Responsibility

Customer-uploaded or customer-approved artwork is printed as submitted or approved.

Customers are responsible for checking:

• Spelling and wording
• Design dimensions
• Image resolution
• Transparency
• Unwanted backgrounds
• Artwork placement
• Colors
• Quantities
• Legal permission to use submitted artwork, logos, trademarks, photographs, or other content

Marcelle’s Stitch & Sparkle is not responsible for defects already present in customer artwork, including low resolution, pixelation, compression artifacts, unwanted backgrounds, partially transparent pixels, incorrect spelling, or inaccurate dimensions.

Colors displayed on phones, monitors, and tablets may differ from printed colors because screens and printing systems reproduce color differently.

Customer-Supplied Garments and Items

Customer-supplied garments and other items are accepted at the customer’s risk.

Customer-supplied items may contain hidden flaws, prior wear, stains, coatings, heat sensitivity, manufacturing variations, or other conditions that affect decoration.

If a customer-supplied item is damaged solely because of a confirmed error by Marcelle’s Stitch & Sparkle, our responsibility will generally be limited to the reasonable replacement value of the blank item or another resolution agreed upon after review.

Marcelle’s Stitch & Sparkle is not responsible for damage caused by pre-existing conditions, unsuitable materials, hidden defects, or inaccurate information provided about a customer-supplied item.

Order Cancellations

Custom orders may be canceled only before production, artwork preparation, ordering of materials, or other custom work has begun.

Once production or custom preparation has started, cancellation may not be available. Any approved refund may be reduced by the cost of completed work, purchased materials, design services, processing fees, or other nonrecoverable expenses.

How to Report a Problem

To report an order issue, contact Marcelle’s Stitch & Sparkle within the applicable time period and provide:

• Your name
• Order or invoice number
• Date of pickup or delivery
• A description of the problem
• Clear photographs of the affected item

Do not discard, wash, press, alter, repair, or continue using the affected item until we have reviewed the issue.

Items should not be mailed or dropped off without prior approval.

Approved refunds will be returned through the original payment method when reasonably possible. Processing time may depend on the payment provider.

Email: marcellesdesigns@gmail.com
Phone: 505-500-4655